Cable Prepaid
FAQs
At Cable & Wireless, we value your loyalty. And we're delighted to reward you for it!
What is Cable Points?
Cable Points is a loyalty program that rewards you for using your Cable Prepaid service. You get points for doing what you do everyday - making calls, sending SMS & MMS and using mobile internet. The more you use, the more points you get.
How do I join Cable Points?
All you have to do is use services to the value of at least SR200 per month, either by spending it on calls, SMS, MMS or mobile internet and you will automatically be included in the program. It's that simple - no effort needed from your side! More than this, joining Cable Points is absoultely FREE.
Get the points
SR2 spent = 1 Cable Point earned
e.g. Spend SR20 on calls and get 10 points or send SMS or MMS worth SR50 and get 25 points
- The total no. of points you can earn in a year is 10 000 - Your points are valid for a period of 2 years starting from the date of first enrolment in the Cable Points program - Regardless of whether you use services charged to your main or bonus balance, you will still earn points - Your points balance is not transferable to any other number. You should redeem all your accumulated points before changing your mobile number
What rewards do I get?
You can redeem your Cable Points anytime for bundles of:
- Local calls
- Local SMS
- Mobile Data
Rewards Tables
To check your balance and redeem your points
- Dial #155# from your mobile and follow the menu prompts; or
- Visit any of our Customer Services Centres; or
- Call 100 (free)
RULES & CONDITIONS
1. Cable Points are only earned/accumulated on Cable Prepaid and they are only allocated on outgoing calls, SMS, MMS and data consumption.
2. The enrolment is automatic thus enabling the customer to enter the programme when reaching the minimal consumption of SR200 regardless from main or bonus account.
3. The points can be earned/accumulated if account/subscription is active only. Suspended, disabled and retired accounts will not earn points unless topping up during the suspension state which is 7 days.
4. Points accumulated are not transferable and can be accumulated for a maximum period of twenty four months from date of first enrolment in the program. At the end of the twenty four months, points not yet redeemed will be automatically reset back to zero without prior notice. However, if the customer redeems during the last three months before the expiry date, the validity period of the points will be extended to an extra three months.
5. Change of SIM/deactivation will result in the reset of the point account back to zero without prior notification.
6. The annual earning/accumulation of Cable Points are capped at 10,000 points. After a customer reaches that limit, he or she cannot earn/accumulate anymore points unless a part or whole is redeemed.
7. The collected/earned points are only redeemable for local outgoing calls (excluding calls to outer islands, premium numbers and short codes), SMS and data.
8. The point's responsible person is the account holder, whereby he/she will be the only person authorized to handle all related issues including but not limited to: inquiries, notifications, redemption etc...
9. At any time and at C&W discretion, subscribers occasionally may receive additional points or rewards without any obligations to any party involved.
10. Any discrepancy in the accumulation/calculation of points must be reported by the account holder, in person, to the customer services, within a period of fifteen days for investigations and/or follow-ups, after which any discrepancy may not be accepted for investigations.
11. C&W reserves the right to terminate/change/alter this program or any part thereof at any time without prior notice, and shall not be liable for any loss or damage resulting whatsoever, including but not limited to discrepancies resulting from dealers, state agents, banks or any other party involved.