FixedLine Service

All customers should complete and sign the Application for Telephone Service and submit to our Customer Services Department. Application forms are available at our Customer Services Centres in Victoria, Anse Royale, Praslin and La Digue. All applications should be accompanied by a copy of the applicant's ID card.

A deposit may be required prior to installation.

All correspondence regarding telephone service should be addressed to:

Payment should be made at any Customer Services Centre (payment can be made in cash, by cheque or by credit card). For further information call 100.

faults

If your telephone is not working, kindly check the following before reporting a fault:

1. Your handset cord (A) is securely connected to your handset (B).
2. Your handset cord (A) is properly connected to your phone (C).

3. Your telephone line cord (D) is securely connected to the back of your phone (E).
4. Your telephone line plug (F) is securely connected to the phone socket (G) on your wall.

If you have checked all the above and your telephone is still not working, please call our 24hr Fault Report Line on "121".

safety

Near Water: Never use your telephone while under your shower, in the bath, in the rain or in the swimming pool. A wet telephone or handset may cause an electric discharge.

During Lightning Storms: Avoid using the telephone during lightning strikes. Despite lightning protection devices used by Cable & Wireless, the telephone could be affected by lightning. During such lightning strikes, it is advisable to disconnect your telephone line plug from the phone socket on your wall.

maintenance

• Use a soft, damp cloth to clean your telephone set.
• Never use solvents (e.g. "Bleach","JIK","Handy Andy"), to clean your telephone set as these may damage the plastic surfaces.
• Never spray cleaning products onto your telephone set.

NOTE: Under current conditions, you are kindly advised to take good care of the telephone installed in your home as Cable & Wireless Seychelles cannot guarantee a replacement set should it go faulty.

contact us

If you wish to contact us for any information or assistance, please don't hesitate to call our 24hr Customer Helpline on "123" or visit your nearest Customer Services Centre.

Additional information you may want to know

What do I do if my telephone set is faulty?

If we confirm that there is no fault with your telephone line or socket, it is likely that the problem is with your handset. After signing a form confirming that your handset is faulty, you can purchase a new one from Cable & Wireless.

Why do you need to send your field technician to my premise? Can't you rectify the problem at your end?

We are unable to confirm if there is a fault on your telephone line until the field technician checks the distribution point (usually located outside your house) or enters your premise to check on the wires of the telephone and socket point.

Why must I be at home to wait for your field technician?

As our technician is unable to determine whether the fault lies inside or outside your premise, he may need to enter your premise to check on the wires and sockets. Thus, it is preferable for you or someone to be at home when the field technician arrives.

Do I have to pay cash to your field technician for the job done?

No, you don't have to pay cash to the field technician. Instead, you will be given a form to sign to confirm the work done and any charges will be listed on your next telephone bill.

Will I be charged if your field technician were to come to my premise?

There is no charge for repair work done outside your premise that involves the line and cable. However, some charges may be incurred for work carried out inside your premise such as rewiring and socket replacements. Please ask the field technician about this before any repair work is carried out.

Do you provide a 24 hour maintenance service?

Our fault report line (121) operates 24 hours a day. However, our maintenance service is only available from 8am to 4pm on weekdays.