Terms & Conditions
Privilez Terms & Conditions
These PRIVILEZ Terms and Conditions shall be read in conjunction with the Cable Points Terms and Conditions associated with the Customer’s Service as well as any other Service specific Terms and Conditions.
In these terms and conditions, unless the context specifies otherwise:
1.1 “Cable Point (s)” is the unit currency of the program. PRIVILEZ members are awarded Cable Points for earned activities carried out by the PRIVILEZ member within the PRIVILEZ Network and PRIVILEZ Points shall be construed accordingly.
1.2 “Cable Points Rewards Catalog” means the periodical rewards catalog issued (in print and online) and maintained by CABLE & WIRELESS Seychelles (“CWS”), containing the rewards currently available and the number of Cable Points required for them.
1.3 “PRIVILEZ Card” means a card issued to a PRIVILEZ Member by CWS where a unique membership number is given to every PRIVILEZ member belonging to the PRIVILEZ multi partner loyalty program (“Program”).
1.4 “PRIVILEZ Member(s)” means a customer, who is enrolled as a member of PRIVILEZ holding a valid PRIVILEZ card/membership number. Membership to the program is governed by these rules set by CWS for this program which are subject to change.
1.5 “PRIVILEZ Membership Account/ PRIVILEZ Membership” means the account where the PRIVILEZ Member’s Cable Points will be accumulated.
1.6 “PRIVILEZ Network” means all the PRIVILEZ Partners and PRIVILEZ for the time being taken as a whole.
1.7 “PRIVILEZ Partner“ means any or all of the present or future entities, partners, shops, airlines, hotels, restaurants, car rental companies and other participating establishments in the program whether with online or offline presence in agreement with CWS, where members can redeem PRIVILEZ points for purchase of goods and services.
1.8 “PRIVILEZ Rewards” means the rewards as provided by the PRIVILEZ Partner or in the Cable Points Rewards Catalog as communicated by CWS from time to time.
1.9 "Redemption" means any activity, which results in exchange of Cable Points by a PRIVILEZ Member for PRIVILEZ Rewards.
2. General Conditions
2.1 The PRIVILEZ Member agrees that by using the PRIVILEZ Card at any PRIVILEZ Partner online or offline, he/she is deemed to have read and understood the terms and conditions of the Program and confirms that he/she is bound by these terms and conditions and any changes to it from time to time and such other terms as specified by CWS from time to time.
2.2 Membership into the Program is voluntary, open to all natural persons above the age of 18 with residence in Seychelles and holder of Seychelles ID card.
2.3 The PRIVILEZ Member hereby agrees that these terms and conditions are subject to reasonable variation by CWS at any time of which notice will be given to the customer 30 (thirty) days in advance of any such change taking place. The notice shall be posted on www.cwseychelles.com.
2.4 The PRIVILEZ Member will be deemed to have accepted any change to the terms and conditions if the PRIVILEZ Member continues to use the PRIVILEZ Card after the relevant period of notice has expired or fails to give notice that it wishes to terminate the use of its PRIVILEZ Card before the relevant period of notice has expired.
2.5 PRIVILEZ membership is valid for lifetime of the PRIVILEZ member unless terminated in accordance with these terms and conditions.
2.6 PRIVILEZ membership Account is not a payment medium or payment instrument.
2.7 PRIVILEZ membership is non-transferable, except as specified in this terms and conditions. PRIVILEZ Points are non-negotiable, nonredeemable by cash and cannot be gifted, awarded or rewarded to any other person than the PRIVILEZ member himself.
2.8 PRIVILEZ members will be personally liable for any and all costs, taxes, charges, claims or liabilities of whatever nature arising from the provision or availability of benefits, facilities or arrangements provided or made available to a PRIVILEZ member, by PRIVILEZ partners, as a result of his/her membership in the Program.
2.9 The PRIVILEZ card at all times remains the property of CWS, which reserves the right at any time in its absolute discretion and without giving notice to such member to deactivate the PRIVILEZ membership. The PRIVILEZ member must return or destroy his/her PRIVILEZ card without delay whenever requested by CWS and in such circumstances cannot redeem the Cable Points, which will automatically expire.
2.10 CWS cannot guarantee that the services, benefits, facilities and arrangements as expressed or advertised by the PRIVILEZ partners will be available to the PRIVILEZ members. However, CWS will not be liable for any loss or damage, whether direct or indirect, arising from the provision or non-provision whether whole or part, of any such services, benefits, facilities or any other arrangements by the PRIVILEZ partners.
2.11 When a PRIVILEZ member seeks to use or obtain any of the services, benefits, facilities and arrangements as offered by the PRIVILEZ partner, the provisions of such services, benefits, facilities or arrangements will be subject to the respective terms and conditions of the PRIVILEZ partner, being the provider of the said benefits, facilities and arrangements.
2.12 CWS shall not be liable for any loss or damage, whether direct or indirect, resulting from termination or change of the Program or any of its facilities, benefits or arrangements which are made available to the PRIVILEZ members, including without limitation, PRIVILEZ partner's withdrawal or the withdrawal or limiting of any such services, benefits or facilities.
2.13 CWS shall not be liable for reimbursing the PRIVILEZ member its PRIVILEZ Points should CWS be deemed to be, insolvent, bankrupt or unable to pay its debts, makes or proposes an arrangement or composition with its creditors generally, enters into liquidation whether compulsorily or voluntarily or makes an application to a court of competent jurisdiction for protection from its creditors generally or a petition is presented or a resolution is passed by it for its winding up, a court of competent jurisdiction makes an order for its winding-up or dissolution, an administration order is made in relation to it or a receiver or administrative receiver is appointed over or a person legally appointed to do so takes possession of or sells any of its assets or notice of a meeting to carry out any of the foregoing is duly served.
2.14 The Program of PRIVILEZ may be modified at the sole discretion of CWS from time to time without intimation to the PRIVILEZ member.
2.15 CWS shall not be liable in the event it fails to fulfill any of its obligations under this terms and conditions due to flood, earthquake, storm, cyclone or any other acts of god of similar nature, war, strike, lockout, or governmental or judicial or quasi-judicial policies/intervention/direction /prohibition or change in law or for any other reasons beyond its control.
2.16 A waiver of any of the terms and conditions by CWS shall not be deemed to be a continuing waiver, but shall apply solely to the instances to which the waiver is directed.
2.17 A PRIVILEZ card shall be accepted only at locations identified in the list provided to the PRIVILEZ members at www.cwseychelles.com. CWS can at any time without intimation to the PRIVILEZ members add and / or delete PRIVILEZ partners from such list. The same shall be updated on www.cwseychelles.com
2.18 If there are any change in the contact details (mobile number/ email id/ address) of a PRIVILEZ member from what has been registered with PRIVILEZ, the member must update the respective contact details with CWS immediately at CWS customer services centers to avoid any misuse of PRIVILEZ/Cable Points. CWS shall not be liable for any loss of points or other relevant damages incurred by the member, if necessary details are not updated with CWS on time.
2.19 All Cable Point dispute complaints older than 30 Working Days from the date of the transaction will not be entertained. The PRIVILEZ Member must provide proof of transaction as required to register any PRIVILEZ/Cable Point dispute. The PRIVILEZ card at all times remains the property of CWS, which reserves the right at any time in its absolute discretion and without giving notice to such member to deactivate the PRIVILEZ membership. The PRIVILEZ member must return or destroy his/her PRIVILEZ card without delay whenever requested by CWS and in such circumstances cannot redeem the PRIVILEZ/Cable Points, which will automatically expire.
3. Enrolment in the Program
3.1 It is the PRIVILEZ members' responsibility to share the correct communication details with Cable and Wireless at the time of enrolling into the Program.
3.2 Prospective PRIVILEZ members can enroll into the Program at any CWS customer services centres on Mahe, Praslin and la Digue with their ID card. Prepaid Customers are only eligible for enrolment after 3 months of activation of the Customer’s Prepaid SIM card.
3.3 CWS shall reserve the right to offer the Program by invitation to any prospective PRIVILEZ members as it may deem fit. Membership to the Program is at the sole discretion of CWS and it may refuse membership to any applicant without assigning any reasons.
3.4 Each PRIVILEZ member can have a maximum of one PRIVILEZ card at any point in time, unless otherwise specified. If a PRIVILEZ member is found to have multiple memberships in the Program, CWS may choose to restrict any of the PRIVILEZ membership or request the member to register for onebill in order to get a single account
3.5 If a PRIVILEZ member holds more than one PRIVILEZ card, it is advisable that the PRIVILEZ member calls CWS customer service centers requesting an account aggregation or onebill.
4. Use of PRIVILEZ card and PRIVILEZ membership
4.2 The PRIVILEZ member is responsible for the safe keeping of his/her PRIVILEZ card. If any PRIVILEZ member loses his/her PRIVILEZ card or the PRIVILEZ card gets stolen, misplaced or damaged, the PRIVILEZ member must inform CWS by immediately visiting a CWS customer service center or calling CWS’ helpline number 100. Till such time the loss, theft, misplacement or damage has been reported to CWS, CWS shall not be liable for any losses incurred by misuse of such PRIVILEZ card. A new PRIVILEZ card will be issued to such PRIVILEZ member on request after blocking and cancellation of the old PRIVILEZ card and after due and proper verification by CWS. A replacement fee of 500 Cable Points will be charged upon replacement and should the customer not possess the sufficient amount of Cable Points the PRIVILEZ card will be withheld until the required Cable Points is accumulated. The fresh PRIVILEZ card shall indicate a fresh PRIVILEZ card number.
4.3 Defective PRIVILEZ cards may be replaced at CWS’ discretion at no cost to the PRIVILEZ member if reported within 30 days after being issued and upon return of the defective PRIVILEZ card.
5. Accrual of PRIVILEZ Points
5.1 PRIVILEZ members will also be awarded Cable Points for non-transactional activities which include goodwill points as well as bonus points. Bonus points would be communicated from time to time through by means of communication as decided by CWS.
5.2 Cable Points awarded may vary between different PRIVILEZ card holders depending on the grade. Details of all Cable Points will be communicated to the PRIVILEZ members through SMS, press or any other means of communication as decided from time to time.
5.3 PRIVILEZ partners may change any of the terms and conditions of their business at any time without notice to the PRIVILEZ member. CWS is not responsible for informing PRIVILEZ members of any such changes. CWS has no liability for the acts and omissions of the PRIVILEZ partners.
5.4 All PRIVILEZ members are required to obtain and preserve for a period of 45 working days appropriate documentation for all transactions done with PRIVILEZ partners that earn Cable Points. It is the PRIVILEZ member's responsibility to ensure that the Electronic Data Collection generated transaction slip is accurate.
5.5 CWS has no liability for the acts and omissions of the PRIVILEZ partners.
6. Termination of PRIVILEZ membership
6.1 A PRIVILEZ member may terminate his/her PRIVILEZ membership by contacting the CWS customer services centres. The PRIVILEZ member shall provide the required credentials vis-a-vis customer information already provided by the PRIVILEZ member.
6.2 Misuse of PRIVILEZ card or the membership benefits may result in termination of the membership or withdrawal of benefits at the sole discretion of CWS.
6.3 Disqualification of a PRIVILEZ member, arising out of his/her misconduct, fraud and misuse of PRIVILEZ card or acts in a manner inconsistent with any of CWS and PRIVILEZ partners’ terms and conditions, may result in immediate termination of PRIVILEZ membership and cancellation of all Cable Points and PRIVILEZ rewards. Any PRIVILEZ member so disqualified shall not be entitled to redeem his/her Cable Points after such disqualification.
6.4 Upon the death of a PRIVILEZ member, his/her PRIVILEZ membership account will be closed and all outstanding Cable Points will expire.
7.1 Settlement of disputes: terms and conditions, set herein, shall be governed by the laws of Seychelles only. All disputes arising under the terms and conditions shall be attempted to be resolved through negotiations. Only in case, such negotiations are unsuccessful, the member shall resort to legal recourse, which shall be subject to the exclusive jurisdiction of the competent courts in Seychelles only. All claims and disputes arising under the terms and conditions should be notified to CWS within 30 working days from the event date after which no PRIVILEZ member shall have any claim against CWS.
7.2 PRIVILEZ membership enrollment and eligibility, earning Cable Points, claiming PRIVILEZ/Cable Points rewards, availability of PRIVILEZ rewards and redemption are subject to the terms and conditions herein and are subject to any applicable laws and regulations.
7.3 CWS reserves the right to terminate the program, by giving 30 working days’ notice to all PRIVILEZ members.
7.4 Upon termination or withdrawal of the program, all PRIVILEZ members will be given 30 working days within which they may use the Cable Points in their PRIVILEZ membership account to request for Cable Points rewards, after which the Cable Points will be purged or cancelled.
7.5 CWS and PRIVILEZ partners shall not be liable to any PRIVILEZ member or his/her nominee or companion, for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with PRIVILEZ, or the refusal to provide any benefits, whether such loss, damage or expense is caused by the negligence or otherwise, and whether CWS and/or any of its PRIVILEZ partners have any control over the circumstances giving rise to the claim or not.
7.6 Every PRIVILEZ member acknowledges, represents and warrants that he is the sole and exclusive owner of his PRIVILEZ card and the only authorized user of his PRIVILEZ. PRIVILEZ member also accepts the sole responsibility to keep his PRIVILEZ card & account details confidential. He/She is responsible for all the transactions and other activities in the account (like profile changes, address change).
8. Redemption terms and conditions
8.1 CWS is not responsible for changes to, or discontinuance of, any supplier or supplier product or service, or if any supplier withdraws from the program or for any effect on or devaluation of PRIVILEZ rewards caused by such change, discontinuance, or withdrawal. PRIVILEZ members may not rely upon the continued availability of any PRIVILEZ rewards or award level.
8.2 CWS does not accept liability for damage to persons or property whatsoever caused in relation to PRIVILEZ rewards redeemed by PRIVILEZ members in the program.
9. Warranty / Guarantee
9.1 All warranties and guarantees on the PRIVILEZ rewards are the sole responsibility of the suppliers providing the PRIVILEZ rewards. CWS shall not be liable or responsible for any defect or deficiency in the PRIVILEZ rewards, whatsoever. All guarantees and warranties on the PRIVILEZ rewards shall be transferred as is from the manufacturer or the supplier.
9.2 PRIVILEZ members must contact the respective supplier/ manufacturer in case of any defect or deficiency in the PRIVILEZ rewards. CWS will not be liable or responsible for the products and services offered through the PRIVILEZ partners and CWS gives no warranty with respect to quality of goods acquired or their suitability for any purpose.
10. Return / Exchange Policy.
10.1 PRIVILEZ members must contact the respective supplier/ manufacturer in case of any defect or deficiency in the PRIVILEZ rewards.